At Abstract Lab, we strive to ensure that your order arrives in perfect condition and on time. This policy outlines our shipping conditions, service areas, and estimated delivery times.

1. Delivery Areas

We use UPS for France and DHL for Europe and the United Kingdom to deliver our products. Orders can be shipped to the following countries:

• France
• Europe Zone 1: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands & Vatican
• Europe Zone 2: Austria, Denmark, Ireland, Poland, Portugal, Czech Republic, Northern Ireland, and Wales
• Europe Zone 3: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia & Sweden
• Europe Zone 4: England & Scotland
• Europe Zone 5: Liechtenstein, Norway, San Marino, Serbia & Switzerland

If your country is not listed, please contact us at shop@abstract.cool to check if we can deliver to your address.

2. Shipping Fees

Shipping fees are calculated based on the destination and the weight of your order. These fees will be clearly displayed at checkout.

• Delivery in mainland France via UPS Access Point: Free
• Delivery in mainland France via UPS: €8
• Delivery in Europe Zone 1: €10
• Delivery in Europe Zone 2: €10
• Delivery in Europe Zone 3: €12
• Delivery in Europe Zone 4: €14
• Delivery in Europe Zone 5: €18
• Delivery in all European zones: Free for orders of 6 or more bottles 

3. Delivery Times

Delivery times depend on your location and are estimated as follows:

• Mainland France: 2 to 5 business days
• Europe: 5 to 10 business days

Please note that these times are estimates and may vary due to external factors such as customs conditions or peak periods.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can track the progress of your delivery on the website of our shipping partners (UPS for France and DHL for Europe).

5. Shipping Issues

If your order arrives damaged (e.g., broken or opened bottle), please contact us within 48 hours of receipt, including photos, at shop@abstract.cool. We will take the necessary steps to arrange for a replacement or reshipment. Refer to our Return and Refund Policy for more details.

6. Non-Delivery or Delays

If you have not received your order within the estimated delivery time, please contact us at shop@abstract.cool. We will do our best to resolve the issue promptly.

7. Taxes and Customs Duties

International orders may be subject to customs duties or local taxes upon arrival in your country. These charges are the buyer's responsibility and vary according to local laws. We recommend contacting your country's customs authorities for more details.

8. Questions About the Shipping Policy

For any questions or requests related to shipping, please contact us at shop@abstract.cool.